Customer service

Already close to where you are.

Our CLAAS partners are there to help at any time, with their know-how, experience and commitment to your machinery and your farm. Whatever it takes.

Customer service

Already close to where you are.

Our CLAAS partners are there to help at any time, with their know-how, experience and commitment to your machinery and your farm. Whatever it takes.

Speed – there when you need us.

Prompt availability is based on a dense service network and personally assigned salespeople, technical advisers and customer service staff. We'll be there whenever you need us – everywhere, quickly, and reliably.

And if needed, our CLAAS sales partners always have access to current online information and systems, to respond quickly to your problem and find the optimum solution.

100% operational reliability

The use of CLAAS ORIGINAL spare parts fitted by service technicians is your best guarantee of maximum operational reliability.

Our spare parts are perfectly fitted, premium-quality standard parts produced by state-of-the-art manufacturing processes, with ongoing quality control inspections.

High-tech equipment with customised support

State-of-the-art workshops with the latest diagnosis equipment for meticulous fault detection and fast, reliable cost calculations.

And if a repair is required, our CLAAS service partners have the tools required to get the job done quickly and inexpensively.

Comprehensive documentation for clarity and transparency

The Technical Documentation department ensures the availability of complete, up-to-date documentation for the entire product range in all the relevant languages.

CLAAS remote diagnosis – TELEMATICS

Along with the productivity gains from wireless network links, CLAAS TELEMATICS in your harvesting machine also allows rapid intervention by CLAAS service technicians when required. The vehicle data can be transferred via mobile telephone and internet technologies directly to to the diagnostics device or the technician's computer. This enables the technician to provide an accurate diagnosis irrespective of the physical location, and then arrive at your farm with the necessary replacement parts. The time savings add up to fuller use of your machine's capacity.

 

Your distributors

SHEYA MEI CO., LTD
NO.157-2, KANG WEI LIAO

FENG MEI VILL.
000 LIAU CHIA HSIANG CHIA-YI
Taiwan

Tel.: 053800600 Fax: 053800601 Mob.: 00886-5-3800600

Sheya.Mei@msa.hinet.net

 

SPLICE CORPORATION
NO.180, SEC. 2

Churng Der Road
000 TAICHUNG
Taiwan

Tel.: 0422453788 Fax: 0422451262 Mob.: 00886 4 22453788

splice@ms39.hinet.net